PLEASE NOTE OUR TERMS AND CONDITIONS

• The majority of glass supplied is hand made, so no responsibility can be accepted for seeds, cords or variations in tone. This variation, and the fact that every item is hand made, means each item is individual.
• Orders should be confirmed in writing via. fax, e-mail or post, and orders will not be processed until this written confirmation is received.
• Orders cannot be processed until payment is received in full, and all items remain the property of Knowsley Art Glass Ltd. until payment is received in full for goods and services provided.
• Payment options we accept Cheque payments and card payments Via PAYPAL.
• If you require delivery via courier we ask that you open the package upon delivery and report to us if  there are any damaged panels we will accept responsibility of the damaged panels if they are reported as soon as the parcel has been delivered, but the damaged  must be reported within the day of receipt of your items.
• Estimated lead times are given on orders in good faith, however on very rare occasions the time scale may be exceeded. We will be sure to keep you informed if this happens.